T&Cs | Myya Health

T&Cs

What these terms and conditions cover

These terms and conditions contain essential legal information that tells you things like:

the terms for using our services;
what we need from you to provide our services; and
what to do if something goes wrong.

These terms and conditions are an agreement between you and us (Kompas health/ Myya/Myya-x/we/us). This is so you know the rules and your rights when you use our website www.myya.health and services provided by Kompas Health Limited and Kompas Health Limited Ireland.

By using our services you agree to these terms and conditions. If you don't follow these terms and conditions, we might need to cancel or suspend your account.

You should also read these terms and conditions along with:

You might also be able to find a quick answer to your question in our FAQs.

These terms and conditions (the “Terms”) (together with the documents referred to in them) govern your access and use of our online platform (the “Platform”) through which Kompas Health (trading as Myya or Myya-x) services are offered (the “Services”). The Platform is provided or is accessible via our website www.myya.health (the “Site”) or app.

Please read these Terms carefully before you start using the Site and before ordering any of our Services.

This is not an emergency service and is not to be used if you are having a medical emergency. If you are having a medical emergency, you should immediately contact 999.

About us
The Services operated and provided by Kompas Health Limited and Kompas Health Ireland Limited ("we"/”us”) trading as Myya or Myya-x. We are registered in England and Wales under company number 14615249. Our registered address is 14-5 High Town, Hereford, United Kingdom, HR1 2AA.

We are currently under an umbrella registration with BMP Medical Limited also known as Akea Life and regulated by the Care Quality Commission (CQC), the independent healthcare regulator in England, with provider ID 09651676.

All of our clinicians comply with the requirements of their professional bodies, the standards set by applicable healthcare regulators and the General Medical Council guidelines on remote prescribing.

The registered pharmacy we work with supplies and dispatches medications that are recommended and prescribed by our clinicians that you obtain via the Site after a consultation. Our partner pharmacy is:

Signature Healthcare Services Limited trading as Signature Pharmacy, incorporated and registered in England and Wales with company number 10279084 whose registered office is at Unit 9, Concord Business Centre, Concord Road, London, W3 0TJ, United Kingdom.

Signature Healthcare Services Limited is registered with the General Pharmaceutical Council with registration number 9012267, further details of which can be found at the following https://www.pharmacyregulation.org/registers/pharmacy/name/signature%2Bpharmacy (the “Pharmacy”).

The Pharmacy’s superintendent pharmacist is Reece Samani, who is registered with the General Pharmaceutical Council with registration number 2211395.

Contacts

You can contact us using the details on our Contact Us page or email hello@myya.health

How we contact you

We will contact you in English through the app, patient platform, by email or by phone. Please contact our support team if you need a translator or interpreter.

We might also send you notifications in the app when we need to tell you something important.

About our services
Our Services consist of the provision of clinical consultations via video, phone, asynchronous or synchronous chat, online questionnaires, information, advice, testing and treatment for a range of medical conditions. Provided that our clinicians believe it is appropriate to do so, we may prescribe and arrange for the dispensing and delivery of medicine. Our clinicians include doctors, physician associates and nurse specialists who are registered with and regulated by the General Medical Council (GMC), the General Pharmaceutical Council (GPhC) and the Nursing and Midwifery Council (NMC), as applicable.

All consultation and prescribing is carried out by GMC regulated and registered doctors (prescribing), Physician Associates and nurse specialists. Our prescription dispensing and delivery is supplied by Signature Pharmacy, our partner pharmacy. All dispensing and shipping of medicines is completed by a UK licensed, General Pharmaceutical Council registered pharmacy under the professional supervision of a Signature Pharmacy pharmacist. All Signature Pharmacy pharmacists are registered with the GPhC in Great Britain.

Our laboratory tests are conducted by The Doctors Laboratory Limited or one of its group companies. Our test kits and medicines that are ordered for delivery are delivered by Royal Mail.

Our technology is delivered by Curoflow Technology AB

Use of our platform (website or app)

Accessing our platform

You can access our services in different ways; our Kompas Health private service, which is available as a pay as you go user or if you are enrolled through your employer or employer’s third party access to our services as a benefit, you may use Kompas Health through a third party we have partnered with (for example, a hospital trust or health insurer);

We hereby grant to you a limited, non-exclusive, non-transferable right to access the Site and to use the Platform and the Services solely for your personal non-commercial use and only as permitted under these Terms. We reserve the right, in our sole discretion, to suspend use of the Site to anyone for any reason. You may not access or use, or attempt to access or use, the Services to take any action that could harm us or any third party, interfere with the operation of services or use the Services in violation of applicable laws, rules, and regulations.

For example, without limitation you may not:

impersonate any person or entity, or otherwise misrepresent identity or your affiliation with a person or entity;
use the Site or the Platform in any unlawful manner;
distribute viruses or other harmful computer code through the Site;
use anyone else’s registration account (”Account”) at any time;
attempt to gain unauthorised access to the Services, the servers on which they are stored, or any server, computer or database connected to the Services; or
otherwise use the Site in any manner that exceeds the scope of use granted above.

The actions described above are criminal offences under the Computer Misuse Act 1990. We will report any such actions to the relevant law enforcement authorities and will disclose your identity to them in connection with investigations undertaken by the authorities. Your right to use the Services will cease immediately in the event of such a breach.

You may not transfer or share your Account password with anyone or create more than one Account. If you create more than one Account, this substantially reduces our ability to provide appropriate care as we have no way of linking your various accounts and no way of knowing that previous registrations relate to you. If you create more than one Account this increases the chances that you will experience serious adverse events from any medicines we prescribe.

You may link to our Site but may only link to our home page,www.myya.health. It is a violation of these Terms to mention specific medications when doing so or to link to a particular page or frame within our Site. We reserve the right to withdraw linking permission without notice.

Security and Privacy
We take your privacy and the security of your personal data seriously. Please use and take time to read our privacy policy to understand how we use and keep your personal data secure.

We have implemented technical and organisational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

By establishing an Account and providing your information during registration we may send you electronic or telephonic communications including but not limited to:

E-mails to the address you provided during registration;
Short messaging service (SMS)/text messages to the mobile number you provided to us during registration;
Posting communications to your Account; and
Telephone calls for follow-up on services.

Registration
Registration is not required to view certain content on the Site. However, to use some parts of the Site and to use the Services you will be required to register and provide certain information about yourself, including, but not limited to your name, e-mail address, telephone number, physical address, and password and security phrase ("Credentials").

By registering to use the Site and the Services, you accept responsibility for all activities that occur under your Account and agree to keep your Credentials confidential.

To register with us and use our Services, you must be:

Legally capable of entering into binding contracts.
At least 18 years old
For minors under the age of 18, these will be registered under a parent or legal guardian adult registration.
A UK/EEA resident or be physically present in the UK/EEA.

You may only register with us once, and must verify that you have provided your correct name, address, date of birth, email and telephone number.

Do not register on the Site or answer any questionnaires on behalf of anyone other than yourself, unless you have permission to do so from that person and we receive express written consent from the person in question.

You must keep your Credentials private and not share your Credentials with anyone else. You are responsible for changing your Credentials promptly if you think they have been compromised. To change your password go into your Account within the Site. If you know or suspect that anyone other than you knows your user identification code or password to your account, you must promptly reset your password to something only you know.

At all times when using the Site, you agree to provide true, accurate, complete, and correct information at the time of registration, and to promptly update this information as needed so that it remains true, accurate, complete, and correct. We reserve the right to take any and all action, as we deem necessary or reasonable, regarding the security of your Account.

When booking an appointment, you may choose to upload a photo if there's something you want to show your clinician. Do not upload any photos of an intimate area of any adult's or child's body (such as genitals, anus, bottom or breasts). Do your best to describe the issue in writing. You can then discuss it with your clinician in more detail during your consultation.

Services
We provide clinical consultations to you that may be based on online questionnaires you complete, telephone conversations, video consultations, secure messaging and photo assessments.

Our clinicians are based in the UK. They're members of the appropriate regulatory body (for example, our doctors are members of the General Medical Council).

They're committed to clinical best practice and any related standards.

Our clinicians might have different opinions on some medical conditions or symptoms. This doesn't mean that our clinical services are at fault; it's normal for experts to have different views from time to time.

There are some medical conditions that we won't be able to help you with in an online Get Care visit, chat, video or phone consultation. We may also decide that we are not able to help you via video or phone if your medical history is too complex for remote assessment and management. If you're in doubt, check our FAQs to help you work out what to do.

Your location

You must let your clinician know at the start of your consultation if you are not located in the UK.

We may also choose not to continue with your consultation in any other part of the world outside the UK if we do not think that it is lawful or appropriate for us to do so.

Children and young people

Get Care Online visits are only for 18+ or older. Minors under 18 will need to do a video visit. They must be accompanied by a parent or legal guardian and be present on the video. Under 18+ will have a linked parent account to an adult legal guardian. IDs will be required for both adult and minor.

If you’re using our unlimited, free chat

Unlimited follow-up chat is included with each paid Get Care online visit, phone or video visit. We practice a fair use policy. We're here to help, but if we think that you're using our clinical services too much, we'll let you know. In some cases, we may need to suspend or terminate your access.

In some cases, we may ask you to do a phone or video visit, complete an online Get Care visit or see your regular NHS or AE for face to face assessment.

Your video or phone consultation

We'll try to offer you a range of options for the time and date of your consultation, but we can't promise to offer consultations in a specific timeframe, or that a specific practitioner will be available at a particular time.

Make sure that you are in a suitable place when attending your consultation. More guidance on this is available in our FAQs. If you are not in a suitable place, the practitioner may ask you to move, or end your consultation and ask you to book another appointment.

We don’t record the audio or video of our consultations.

If you don't think you've been able to clearly share your medical needs during a consultation, you should speak to a practitioner in person. If you're worried about any advice you've received, then you should book another appointment to discuss this.

Online Get Care visits

If our clinicians decide based on the consultation that a treatment is required and that you are a suitable candidate for remote treatment, they will send you recommendations with costs. You will review and select your treatment and make a payment. Upon payment, our clinicians will issue a prescription which will be sent to Signature Pharmacy for delivery, which will then dispense and supply the medicines to you. For video or phone consultations, you can choose to pick-up or have your medication delivered.

The information and advice provided when you use the Services is based on the information (including your identification) you have supplied to us. You must ensure this information is correct and complete and failure to do so (whether intentionally or not) will affect the information and advice and treatment we give to you and, as such, may have consequences for which we are not responsible.

If you have any issues such as side effects or any questions related to the treatment we prescribed, our clinicians will provide you with follow-up advice.

We’re also providing testing Services. Testing Services cover only those conditions and infections that are specified for that specific testing Service on this Site.

To ensure quality care, our clinicians will follow up with patients as may be reasonably required as determined by our clinicians.

What we need if you use our clinical services

You must:

follow any instructions our clinicians give to you;
follow any instructions we give to you about how to use medicines or healthcare products we recommend or prescribe. This includes use-by dates;
keep any medicines we prescribe secure and don't allow anyone other than the patient named on the prescription to use them;
only use our services for you, unless you're seeking advice for a child of whom you’re the parent or legal guardian and who is registered to your account;
tell a clinician or your GP if you have any bad or unexpected effects from anything we've recommended to you and
contact emergency services if you think it's necessary.

If it’s your first time with Kompas Health, you must follow the in-app instructions to verify your identity. If you do not verify your identity, then your appointment may not go ahead and the cost of the appointment will not be refunded to you. See FAQS on Verifying your identity here.

We're here to help, but if we think that you're using our clinical services too much, we'll let you know. In some cases, we may need to suspend or terminate your access.

We don't tolerate any abusive, aggressive or offensive behaviour directed towards any Kompas Health employees or clinicians. If we think that this is happening, then we may end your consultation, suspend or cancel your account and subscription and/or take any other appropriate action (including, if applicable, reporting the incident to the police). If you try to register (or re-register) for either our private service or our GP at Hand service after your account has been suspended or cancelled, we reserve the right to remove you from the service (without a refund) and prevent you from creating a new account.

Your prescriptions

We are under no obligation to issue a prescription as a result of any consultation, and once we have provided the consultation, our Service is fully performed even if we decide that treatment or issuing a prescription is not appropriate.

In the UK, we're able to prescribe medicines without face-to-face meetings.

Our practitioners follow national evidence-based guidance, such as the National Institute of Clinical Excellence (NICE). They meet Care Quality Commission (CQC) standards.

And also on the Care Quality Commission website.

We can't prescribe controlled drugs and have strict limits on high-risk medicines. Also, we can’t issue repeat prescriptions for the majority of medications. Repeat prescriptions can usually only be obtained through your regular NHS GP.

Professional codes of conduct of healthcare professionals and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and the extent to which we can help you if you don’t give consent for us to contact your NHS GP. As such, we cannot supply quantities exceeding the relevant permitted maximum. We will only charge you for those medicine(s) we do prescribe. We reserve the right to decline to give you a medicine or test that you’ve requested.

In the UK, we partner with Signature Pharmacy for dispensing and shipping of medications. For video and phone visits, you can also choose to pick-up your medication at your local pharmacy and pay the pharmacy directly at collection. These aren't part of Kompas Health Limited and we don’t take responsibility for their acts or mistakes.

We may refuse to prescribe to you if we think it's not medically safe or legal to do so. We are not able to issue prescriptions to you if you are located outside of the UK or the European Economic Area (EEA). Please also bear in mind that if you are in the EEA, prescriptions issued by us may not be accepted by your local pharmacy.

Off-label use of licensed medication
We offer some prescriptions for ‘off-label’ (unlicenced) medications for certain conditions or circumstances. Prescriptions for off-label medications are only available where there is sufficient evidence to support and demonstrate their safety for use and efficacy. We keep our off-label prescribing practices up to date using the latest industry information and evidence available.

You will always be informed if you are being prescribed a medication for off-label use.

Prescription charges

If you are prescribed a medication after a video or phone visit, or if a Get Care online visit allows for pick-up of a medication locally, you need to pay the relevant pharmacy for your prescriptions. Also, for video or phone visit, if you select delivery, you need to pay the cost of the medication through our partner pharmacy, Signature Pharmacy. By choosing home delivery, you agree to the terms and conditions of our relevant partner pharmacy here.

The price is set by the pharmacy and Kompas Health is not responsible for the collection or payment of any prescription charges. You don't have to use any particular pharmacy.

The cost of Get Care online visits include the cost of the medication and consultation fees. You can always review the cost of treatment prior to the medication being prescribed, dispensed and shipped.

Delivery

Test kits are delivered by The Doctor’s Laboratory. Signature Pharmacy will dispense and deliver all medicines prescribed by our clinicians.

Medicines for delivery by post will normally be dispatched within one working day of our clinician authorising the supply of the medicine. Test kits will be dispatched normally within 24 hours of the time our clinician orders the test kit.

All test kits and medicines for delivery by post are sent out either using either Royal Mail Tracked 24 or Royal Mail Standard Delivery, based on the type of medicine and test kits being supplied and the time of order.

Not all medicines are available for delivery. If you’re ordering the morning after pill or cystitis treatment that you need to use straight away, this will only be available for collection at your local pharmacy.

Test kits are only available by delivery. For all other prescribed medicine, for Get Care online visits, these will be delivered to an address in the UK. For video or phone visits, you will have a choice to have your medicine delivered to an address in the UK or collect it from a local pharmacy of your choice.

Unless we give you notice of the contrary, any medicines we prescribe for delivery will be dispensed and supplied by Signature Pharmacy.

We use Royal Mail letter box delivery, and you don’t need to sign for a medicine delivery or for the delivery of a test kit. The only exception is when the quantity of medicine is too big to fit through your letterbox. If that happens, you may need to sign to accept delivery.

If you are unable to ensure that children or pets at home will not have access to posted medication delivered to you, please get in touch with us at hello@myya.health. We will not be liable in the event that another person residing at or visiting your property gains access to the posted medication.
Please note that we do not deliver to virtual address or PO boxes (or similar services).

For our testing Services a kit containing the necessary items required to collect a sample along with related instructions is delivered to you. After you collect your sample, you will be asked to send the sample via post to the laboratory. The test kit will contain a prepaid envelope for delivery to the laboratory.

All packaging is discreet and test kits do not need to be signed for on arrival.

For all medicine except for the Morning After Pill and Cystitis treatment, your order will be dispatched on the same day (only in London) if your prescription is approved before:

2pm on Monday to Friday, or
10:30am on Saturday.

For testing Services, we aim to dispatch you order on the same working day if it is placed before 2pm on Monday to Saturday.

Same day dispatch will not be available on Sundays or bank holidays for any Service. Such orders will be dispatched on the next day.

Pricing and payment

Our prices for the Services are clearly set out on our Site. All prices quoted are exclusive of VAT (where applicable).

We take all reasonable care to ensure that the prices displayed are correct, but it is possible that, despite this, some of our Services may be incorrectly priced. We are under no obligation in this scenario to provide the Services to you at an incorrect price if the pricing error is obvious and unmistakably lower than the actual price and you could have reasonably recognised the price displayed as an error.

For Get Care online visits, we will always offer the cost prior to prescribing. Once you make your selection or approve our recommendations, you can make the payment securely online.

All payments are subject to the approval of the financial institution issuing your credit or debit card and credit verification, and we will not be responsible if the payment fails credit verification or if such financial institution or provider refuses to accept or honour the payment for any reason. We may also report any suspicious transactions to the relevant authorities. If your payment details have expired or are invalid in any way, we will try to contact you. If you are unable to give us the updated information, we reserve the right not to deliver your medicines to you.

Transactions

If you wish use the Services as described or linked to on the Site (each such purchase, a "Transaction"), we may request certain information from you that is applicable to your Transaction, including, without limitation, credit card and other payment and delivery information. You understand that, if you provide any such information to us, then we shall treat the information in the manner described in our Privacy Policy.

Descriptions or images of, or references to, products or services on the Site do not imply our endorsement of such products or services. We reserve the right, without prior notification, to change such descriptions or references, to limit the order quantity on any product or service and/or to refuse service to you. Verification of information applicable to a purchase may be required prior to our acceptance of any order. Price and availability of any product or service are subject to change without notice. We are not responsible for errors in the prices or descriptions of any product or service.

Your responsibilities
You must use our Platform and the Services with care and in compliance with the Terms. You must answer all questions truthfully and to the best of your knowledge, as your prescribed course of treatment will be based on your consultation and answers to our questionnaire.

For testing Services, you agree that we will only give the results to the Account holder who ordered the test Service.

You must always read all product packaging and labels carefully before use, including checking the date on the box to make sure it’s not out of date.
Please make sure that only you have access to your medicines.

Do not take any medicine which is not the medicine prescribed or if you’re not sure it is the medicine prescribed or which is damaged on arrival. If medicine is prescribed and dispensed to you, you’re responsible for checking that the medicine received is the correct medicine prescribed by our clinician and that it is not damaged in any way. If you’re not sure, you must contact our Patient Support Team to seek advice and/or a replacement as required by emailing hello@myya.health

Your NHS GP
Consultations with our clinicians shouldn't replace consultations with your regular NHS GP. Before your consultation, we will ask you whether you give us consent to share the summaries of your consultations with your regular NHS GP. If you do, you will be asked to provide your NHS GP's details.

If you decide not to, your practitioner will confirm your decision with you during your consultation. If you change your mind, you can inform your practitioner during your consultation or contact our support team as soon as possible afterwards. In certain circumstances, your practitioner may be unable to assist you if you do not consent to us sharing information with your NHS GP. You should talk to your regular GP about any information you get from us.

You should contact emergency services or arrange follow-on care if one of our clinicians recommends it.

Our liability to you
Other than as set out in these Terms, the Site and the Services are provided on an "as is" and "as available" basis. To the extent permitted by law, we make no representations or warranties of any kind, express or implied, as to the operation of the Site or the Services or any information, content, materials or products included or referenced on the Site.

We do our best to ensure that the information on the Site is accurate and up to date, but we make no representations, warranties or guarantee that this will always be the case.

We follow industry standards and processes to prevent against the introduction of viruses, malware and malicious attacks that may harm the Site or the device that you use to access the Site, but we cannot guarantee that the application will be totally free from viruses and malware.

We do not guarantee that the Site will be compatible with all hardware and software that you may use.

If the need arises, we reserve the right to amend, delete, suspend or withdraw all or any part of the Platform (including the Services) without notice.

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

We are not liable for any damages which result from your failure to provide complete, truthful and accurate information provided to us (i) to register your Account; (ii) in response to any questionnaire; or (iii) otherwise in any consultation. We are also not liable if you fail to immediately notify us if any previously provided information becomes inaccurate.

We are not liable for any damages which result from your failure you to follow advice given on the Platform or from your failure to pass on information to your regular healthcare provider.

We will not be in breach of any of our obligations under these Terms or otherwise liable for any failure or delay in performance if we are prevented or delayed in or from performing any of our obligations by any event beyond our reasonable control (including (but not limited to) strikes, fire, storm, flood or other natural disaster, epidemics, pandemics, failures in our supply chain, or failure of telecommunications networks or impossibility of the use of transport). If we are unable to perform our obligations to you as a result of any event outside our control we will contact you as soon as reasonably possible and we will take steps to minimise the effect of any delay. Provided we do this, our obligations to you shall be suspended for the duration of the event outside our control and we will not be liable for any delay caused by the event.

If you cannot access our services

There might be times outside our control when we can't provide our services.

We're not responsible if this happens, but if it does, we'll do anything we reasonably can to make sure you can use our services again as soon as possible.

Cancellations and Refunds
a) Consultation and prescription Services
Once you place an order for our consultation Services, we will assess your clinical suitability for treatment before any prescription or medicines are issued or supplied to you.

By placing your order, you agree to such clinical assessment and accept that you shall have no cancellation rights for any order of a) consultation and prescription Services or b) any medicines (in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

b) Testing Services
For safety and sanitary reasons, we are unable to accept any returns or issue any refunds in respect of test kits that have been used or are unpackaged. We do not accept returns.

Refunds policy
Once the prescription has been sent for Get Care online visits, no refunds will be issued in respect of orders placed for our consultation Services and testing kits.

No refunds will be issued for phone or video visits. You can cancel video or phone appointments up to six hours before the appointment start time without being charged; we will refund this cost to you.

If you book an appointment by mistake, you have five minutes to cancel the appointment before you're charged.

Note that we may also notify you that we are unable to accept your order (and will therefore refund or initiate a chargeback) for the following reasons:

You have ordered too many medicines.
The medicines required for your treatment are unavailable.
You are not allowed to use our services for another reason.
There has been a mistake on the pricing.
We cannot authorise your payment.
We do not have confidence that you are who you say you are.

If our clinicians decide that the treatment you’ve requested is not suitable, they’ll send a full explanation to your Account and any fees that may have been charged will be refunded if payment has been taken within eight (8) business days.

All of our prescriptions are valid for six months from the prescription date. If our clinicians have issued you a prescription, and you have elected to collect your medicine at a pharmacy instead of home delivery, you must collect the medicine within six months. After this time, a new consultation will be required in order assess whether a new prescription is clinically appropriate for you.

Refunds will only be made using our payment processor (Stripe) to the card originally used for payment. Refunds may take up to five (5) to ten (10) working days to appear on a card statement.

Links from our Site
We may, from time to time, provide links from our Site to websites that are owned and controlled by third parties, including Kompas Health. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites or any third party services.

Privacy Policy and data protection

Your privacy is our priority. You’ll find everything you need to know about how we keep your information secure, including data protection, in our Cookies and Privacy Policy.

If something goes wrong

Please contact us if something goes wrong. We'll do our best to fix the problem.

We provide our services as they're described and we don't make any other guarantees.

If we break these terms we will only be responsible for any losses that could have been foreseen when we entered into the terms.

Some of the things we can't be held responsible for include:

loss or damage as a result of not following the instructions for using our services or using any of our services for anything other than their intended use.
business losses to you (our services are for personal use only);
any loss or damage as a result of your own breach of these terms or our privacy policy; and
loss or damage from using other websites we link to from our app or website, including any retail partners we might work with or invite you to access. eMed doesn't recommend or endorse any websites or products that we link to. You must make your own decision about whether you want to access or use these.

Unless the law says otherwise, we will not award compensation for any amount higher than what you have paid us.

As far as we can under the law, Kompas Health doesn't accept any other terms or rules (direct or indirect) that are outside of these terms.

How to make a complaint

If you have a complaint, please contact us and we'll do our best to fix the problem. We reply to all complaints in line with the rules and regulations that apply to our services. Our contact details are below.

Contact

If you have any questions or concerns about material which appears on our Site, please get in touch at hello@myya.health

If you have any questions or concerns about our Services, please get in contact with hello@myya.health who will try and resolve the issue without delay.

The Privacy Policy and Cookie Policy are also part of this agreement. Please take the time to read them, too.

Last updated: February 2024